November 15, 2022
PRESS RELEASE
Emergency SOS through satellite tv for pc out there at present on the iPhone 14 lineup within the US and Canada
iPhone 14 customers can now join with emergency providers when mobile and Wi-Fi protection aren’t out there; the service extends to France, Germany, Eire, and the UK in December
CUPERTINO, CALIFORNIA Apple at present introduced its groundbreaking security service Emergency SOS through satellite tv for pc is now out there to prospects within the US and Canada. Accessible on all iPhone 14 fashions, the modern know-how permits customers to message with emergency providers whereas exterior of mobile and Wi-Fi protection. Moreover, if customers need to reassure family and friends of their whereabouts whereas touring off the grid, they’ll now open the Discover My app and share their location through satellite tv for pc. Emergency SOS through satellite tv for pc is out there within the US and Canada beginning at present, November 15, and can come to France, Germany, Eire, and the UK in December.
“Among the hottest locations to journey are off the crushed path and easily lack mobile protection. With Emergency SOS through satellite tv for pc, the iPhone 14 lineup supplies an indispensable device that may get customers the assistance they want whereas they’re off the grid,” mentioned Greg Joswiak, Apple’s senior vice chairman of Worldwide Advertising. “Our groups labored tirelessly to sort out a brand new set of technical challenges to deliver this service to life, along with constructing a dependable on-the-ground infrastructure. Emergency SOS through satellite tv for pc is a breakthrough service out there solely on the iPhone 14 lineup, and a brand new innovation that we hope will present our prospects some peace of thoughts.”
Each mannequin within the iPhone 14 lineup — iPhone 14, iPhone 14 Plus, iPhone 14 Professional, and iPhone 14 Professional Max — can join on to a satellite tv for pc by means of a mixture of custom-designed parts and deeply built-in software program. Emergency SOS through satellite tv for pc builds on current options important to iPhone customers, together with Emergency SOS, Medical ID, emergency contacts, and Discover My location sharing, providing the power to hook up with a satellite tv for pc for a extra 360-degree method to sharing crucial data with emergency providers, household, and mates. This game-changing service permits Public Security Answering Factors (PSAPs) — or emergency providers name facilities — to hook up with much more customers in emergency conditions, and requires no extra software program or protocols to allow communications. Customers shall be linked on to emergency providers which are outfitted to obtain textual content messages, or to relay facilities with Apple-trained emergency specialists who’re able to contact PSAPs that can’t obtain textual content messages on the person’s behalf.
“Offering Emergency SOS through satellite tv for pc is a vital breakthrough that can save lives. The crucial work being accomplished by Apple to create modern new options to assist 911 suppliers and first responders is a large step ahead in defending Californians and the broader public throughout an emergency state of affairs,” mentioned Mark Ghilarducci, the California Governor’s Workplace of Emergency Companies’ director.
How Emergency SOS through Satellite tv for pc Works
iPhone can shortly and simply name emergency providers if a person is in want of assist, even when they’re unable to dial 911. With Emergency SOS through satellite tv for pc — launched with the iPhone 14 lineup — if a person isn’t capable of attain emergency providers as a result of no mobile or Wi-Fi protection is out there, an easy-to-use interface seems on iPhone to get the person assist using a satellite tv for pc connection. A brief questionnaire seems to assist the person reply important questions with a number of easy faucets, which is transmitted to dispatchers within the preliminary message, to make sure they’re able to shortly perceive a person’s state of affairs and placement. Apple labored carefully with specialists to evaluate normal questions and protocols to establish the commonest causes for calling emergency providers.
Following the questionnaire, the intuitive interface guides the person the place to level their iPhone to attach and sends the preliminary message. This message contains the person’s questionnaire responses; location, together with altitude; iPhone battery stage; and Medical ID, if enabled. The questionnaire and follow-up messages are relayed straight through satellite tv for pc to dispatchers that settle for textual content messages, or to relay facilities staffed by Apple‑educated specialists who can name for assistance on the person’s behalf. The transcript will also be shared with the person’s emergency contacts to maintain them knowledgeable.1
“We dedicate our lives to serving to individuals in want, however there are inevitably people who find themselves not capable of contact a dispatcher. Emergency SOS through satellite tv for pc will enable us to assist iPhone customers in additional distant areas who won’t in any other case be capable of attain us,” mentioned Jennifer Kirkland, ENP, the Grand Junction Regional Communication Heart’s 911 middle supervisor. “As a result of this service requires no extra know-how for PSAPs, and since Apple has applied a relay middle mannequin that 911 operators are aware of, we are able to anticipate a seamless rollout, each for the PSAPs that settle for textual content messages, and for these which are nonetheless voice-only.”
Satellites transfer quickly, have low bandwidth, and are positioned 1000’s of miles away from Earth, so it might take a couple of minutes for even quick messages to get by means of. Apple designed and constructed {custom} parts and software program that enable iPhone 14 to hook up with a satellite tv for pc’s distinctive frequencies with no cumbersome antenna. A textual content compression algorithm was additionally developed to cut back the typical measurement of messages by 300 %, making the expertise as quick as attainable. With Emergency SOS through satellite tv for pc, customers can ship and obtain messages in as little as 15 seconds in clear circumstances.2 Utilizing the built-in Emergency SOS through satellite tv for pc demo, customers can check satellite tv for pc connectivity on their iPhone by connecting to an actual satellite tv for pc in vary with out calling emergency providers, permitting them to expertise the method and familiarize themselves with the service.
“Emergency SOS through satellite tv for pc won’t solely be helpful for individuals who reside in rural areas with out mobile protection, but additionally for individuals who discover themselves within the path of a pure catastrophe that takes down cellular networks. It is going to enable members in impacted communities to attach with 911 and get assist, and that’s our mission,” mentioned Laurene Anderson, NENA: The 9-1-1 Affiliation’s president and Charlotte County, Florida’s E911 supervisor. “Consciousness and coaching shall be key to seamless adoption of this service. What Apple is doing to unfold the phrase amongst dispatchers, and to let the neighborhood apply with a demo mode that doesn’t contact 911, will assist everybody know what to do when an emergency strikes.”
For customers who go off the grid however don’t expertise an emergency, this superior know-how additionally permits them to share their location through satellite tv for pc with Discover My. Within the Discover My app, customers can open the Me tab, swipe as much as see My Location through Satellite tv for pc, and faucet Ship My Location. The satellite tv for pc connection on the iPhone 14 lineup additionally works with different security options out there on iPhone and Apple Watch, together with Crash Detection and Fall Detection.3
Availability
- Emergency SOS through satellite tv for pc and Discover My through satellite tv for pc can be found at present within the US and Canada, and shall be out there in France, Germany, Eire, and the UK in December. The service shall be included at no cost for 2 years beginning on the time of activation of a brand new iPhone 14, iPhone 14 Plus, iPhone 14 Professional, and iPhone 14 Professional Max.4
- Emergency SOS through satellite tv for pc and Discover My through satellite tv for pc require iOS 16.1.
About Apple
Apple revolutionized private know-how with the introduction of the Macintosh in 1984. At the moment, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s 5 software program platforms — iOS, iPadOS, macOS, watchOS, and tvOS — present seamless experiences throughout all Apple gadgets and empower individuals with breakthrough providers together with the App Retailer, Apple Music, Apple Pay, and iCloud. Apple’s greater than 100,000 workers are devoted to creating the perfect merchandise on earth, and to leaving the world higher than we discovered it.
- As much as 10 emergency contacts utilizing iOS 16.1 and iMessage will see the person’s location, kind of emergency, and a reside transcript of their dialog with emergency providers. Emergency contacts who aren’t on iPhone, and iPhone customers who aren’t utilizing iOS 16.1 or iMessage, will see the person’s location and sort of emergency. The person can choose to cease sharing their data with an emergency contact at any time. With the intention to attain the relay middle or dispatcher closest to the person, location data may even be shared with Apple.
- Connection and response instances fluctuate based mostly on location, web site circumstances, and different elements. See assist.apple.com/kb/HT213426 for extra data.
- Entry to a satellite tv for pc reference to Crash Detection and Fall Detection on Apple Watch requires a linked iPhone 14 mannequin operating iOS 16.1.
- Customers who bought an iPhone 14 mannequin earlier than the provision date of Emergency SOS through satellite tv for pc will obtain two years of the service free ranging from the service availability date.
Press Contacts
Alex Kirschner
Apple
(408) 974-2479
Renee Felton
Apple
(669) 276-2182
Apple Media Helpline
(408) 974-2042
