Phrases like “shopper obsessed” and “client-centric” get thrown round loads today. At Kraken, these are extra than simply buzzwords.

Since launching over 11 years in the past, the help expertise of our purchasers has been a elementary differentiator at Kraken. Shopper help led by crypto-passionate specialists from world wide has been, and can proceed to be, a elementary a part of our mission.

Very similar to our industry-leading safety and engineering practices, our concentrate on the shopper expertise will not be one thing we frequently boast about. As an alternative, it’s one thing we’re dedicated to repeatedly enhance.

Between the Kraken Study Middle, Kraken Help, and our quite a few crypto specialists, we’ve made it simple so that you can transition into the crypto ecosystem.

However don’t simply take our phrase for it.

We’ve been lauded by client-obsessed organizations everywhere in the world. Most lately, we earned first place within the “Buyer Success” class on the European Buyer Centricity Awards. We had been additionally finalists within the “Greatest Buyer Expertise Staff” and “Greatest Worker Expertise” classes.

Let’s take a look at a number of of the shopper expertise requirements which have helped us earn our repute as essentially the most supportive accomplice in your crypto journey.

The Kraken Help distinction

At Kraken, our purpose is to offer a protected, collaborative, and clear expertise for our purchasers. To ship on this, we acknowledge the necessity to constantly place the perfect pursuits of our purchasers first. We use a number of instruments to show what is usually perceived as an intimidating and irritating crypto expertise into one thing that anybody, wherever, can perceive.

Past our reside chat, voice, and e-mail help specialists, we embed ourselves the place the discussions about the way forward for crypto are happening. You’ll usually see us answering purchasers’ questions throughout all the key social media platforms and offering solutions that help their crypto journey.

Once you do attain out to us instantly, 90% of reside chat messages obtain a response inside 30 seconds. This degree of responsiveness has helped us earn a shopper satisfaction rating of 93%.*

Crypto by no means sleeps. Neither will we.

In relation to your monetary freedom, there’s by no means a break day. As you embark on that journey, irrespective of the place you’re on the earth, you’ll need a Kraken crypto specialist by your facet.

We’ve got by no means been an organization that expects the world to adapt to our manner of doing enterprise. Moderately, we adapt to help you. Kraken Help hires specialists from world wide, able to reply your country-specific questions. Our specialists converse greater than 13 languages, so you may get the solutions you want, if you want them, within the language you favor.

Our Help staff is accessible on the telephone, 24/7. Why? Positive, we host a whole lot of articles that reply potential questions on crypto. However, we perceive that you may want another person to elucidate the subsequent step in your crypto journey.

Listening and studying from our purchasers

At Kraken, we perceive that you simply depend on our services to empower your monetary freedom. We admire your suggestions and use it to enhance Kraken. You possibly can all the time inform us instantly when you uncover methods by which we may enhance our instruments and methods.

We prioritize the suggestions you present to our help staff and champion it inside Kraken to make enhancements that you simply, our purchasers, count on. Whether or not you’re in search of new funding strategies, cryptoassets, or superior buying and selling options, we’re all the time listening and we are going to implement your concepts wherever doable. Once you inform us what you want, we strive our greatest to hear and reply by implementing the in-demand options you need.

On this manner, Kraken Help is excess of solely a “contact heart” or shopper help staff that solutions your questions or guides you thru a course of. At Kraken, Help is a forward-looking software for product growth that performs a elementary position in enhancing our shopper expertise.

In spite of everything, you probably have a query a few course of or an thought a few new performance, there are thousands and thousands of others that may profit from this as nicely.

No end line on the journey to monetary freedom

In our pursuit to supply the perfect services that join all elements of the crypto ecosystem, there is no such thing as a ultimate vacation spot. This is the reason we try to repeatedly evolve, adapting to our purchasers’ wants and discovering extra methods to listen to and implement your suggestions.

It’s additionally why we proceed to put money into the individuals, know-how, processes, and requirements that enable us to raised serve our purchasers. We leverage your suggestions, seek for new efficiencies, and make selections based mostly on what we imagine will ship the perfect expertise for you.

If a brand new course of could make our response time shorter or our purchasers happier, we are going to try to make use of that new normal.

On the finish of the day, we’re individuals with a ardour for cryptocurrency, identical to you, and we need to accomplice with you in your crypto journey.

Want extra proof?

Head over to Kraken’s Help web page to see how we help you at each step of your crypto journey.

*Satisfaction rating outcomes from Kraken’s personal shopper satisfaction survey outcomes gathered after shopper interactions