Unable to switch my BTC funds from app pockets

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How can I take away my Bitcoin from an app-based pockets? It is a non-custodial pockets and customarily will get good evaluations. I’ve tried to switch the BTC from the app to my {hardware} pockets 3 times now, however the transactions do not undergo. The most recent transaction has been “frozen” since yesterday. After I enter the transaction hash in blockchain information websites I get the response “No transaction discovered”.

I have been in contact with their buyer providers, and the agent informed me their builders are engaged on the issue, however I’ve had no extra contact with them for greater than 20 hours. Is there some other solution to switch the BTC, or any solution to take additional motion?

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