The airline is claimed to be cooperating with the investigation.

The USA Division of Transportation is investigating Southwest airways after it scrubbed greater than 16,000 flights throughout a busy week of vacation journey final month. The mass flight cancellation left travellers stranded final month.

A spokesperson instructed BBC that the division is within the preliminary section of a ‘complete investigation into Southwest Airways’ vacation debacle that stranded tens of millions.”

In keeping with media reviews, the airline is claimed to be cooperating with the investigation.

CEO Bob Jordan instructed CNBC, “I can not say it sufficient. We tousled”.

He added, “We took goodwill out of the financial institution. We all know that. We’ve work to do to restore belief, however our prospects are very loyal and we’re seeing that loyalty.”

The transport division is investigating if the airways deliberately scheduled extra flights in late December than the service might deal with. It mentioned doing so could be thought of a misleading observe underneath federal legislation, BBC report mentioned.

The division has additionally communicated to the airways that it ought to present well timed reimbursements and refunds to the affected passengers.

A number of airways needed to cancel flights because of an enormous winter storm that hit the US and Canada.

Southwest Airways in a press release mentioned that the journey chaos had price it $800m.